Privacy Policy

Privacy Policy

QUNYADE™ · PERSONAL INFORMATION

Privacy Policy

This Privacy Policy explains how qunyade™ collects, uses, protects, and manages information when customers browse our website, purchase innovative kitchen tools, contact our support team, or interact with our online services.

Store Operator: qunyade™ is operated by Dongguan Yinna Technology Co., Ltd.

Website: qunyade.com

Legal Representative: Guo Lingyin

Business Address: Room 101, No. 22 Shebei 2nd Road, Huangjiang Town, Dongguan City, Guangdong Province

Unified Social Credit Code: 91441900MAKCELUD5L

Customer Support: service@qunyade.com · +86 15794979071

Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)

SECTION 01

Information We May Collect

Depending on how you use qunyade.com, we may collect information required to provide shopping services, process orders, and improve your experience.

  • Contact details such as name, email address, shipping information, and communication records.
  • Order information including purchased products, transaction details, payment status, and delivery information.
  • Technical information such as browser type, device information, IP address, cookies, and website activity.
  • Information provided when contacting customer support or requesting assistance.

Payment details are processed securely through Shopify and approved payment providers. qunyade™ does not store complete payment card information.

SECTION 02

How Information Is Collected

Information may be collected through several methods depending on your interaction with our store.

  • Directly provided by customers during checkout, account creation, or customer support communication.
  • Automatically collected through cookies, analytics tools, and website technologies.
  • Received from service partners involved in payment processing, shipping, and store operation.

These methods help us maintain reliable shopping functions and provide better product experiences.

SECTION 03

Why We Use Personal Information

Collected information may be used for the following purposes:

  • Processing orders and arranging product delivery.
  • Sending order confirmations, shipping updates, and tracking information.
  • Providing customer service and responding to questions.
  • Improving website performance, product selection, and shopping experience.
  • Preventing fraud, unauthorized activity, and security risks.
  • Meeting legal and operational requirements.
SECTION 04

Cookies & Similar Technologies

qunyade.com uses cookies and similar technologies to support essential website functions, remember customer preferences, analyze store performance, and improve online services.

Customers may manage cookie preferences through browser settings. Some website functions may require cookies to operate correctly.

SECTION 05

Service Providers & Information Sharing

We may share necessary information with trusted service providers that help us operate our store and complete customer requests.

  • Shopify and ecommerce technology providers.
  • Payment processors and financial service providers.
  • Shipping companies, logistics partners, and fulfillment services.
  • Customer support and technical service providers.

Information is only shared when reasonably necessary for providing store services or fulfilling legal obligations.

SECTION 06

Sale, Sharing & Marketing Preferences

qunyade™ does not sell personal information for independent third-party use.

When marketing technologies are enabled, limited information may be processed by advertising or analytics partners to understand website performance and provide more relevant shopping experiences.

Customers may manage communication preferences or request information regarding their privacy choices by contacting our support team.

SECTION 07

Shopify Platform

qunyade™ operates through Shopify ecommerce infrastructure. Certain information required for checkout, payment processing, and order management may be handled by Shopify and related service providers according to their own privacy practices.

These systems help provide secure transactions and reliable online shopping services.

SECTION 08

Data Retention

Personal information is retained only for as long as reasonably necessary to provide services, manage orders, maintain records, resolve disputes, prevent fraud, and comply with applicable requirements.

The retention period may vary depending on the type of information and the reason it was collected.

SECTION 09

Your Privacy Rights

Depending on applicable laws and your location, you may have rights regarding your personal information, including:

  • Requesting access to personal information we hold.
  • Requesting correction of inaccurate information.
  • Requesting deletion of certain information where applicable.
  • Receiving a copy of personal information provided to us.
  • Managing marketing communication preferences.

Requests may require verification to protect account security and prevent unauthorized access.

SECTION 10

Submitting a Privacy Request

If you would like to make a privacy-related request, please contact qunyade™ customer support with sufficient information to help us identify your request.

For your protection, please do not send complete payment card numbers, passwords, or sensitive banking information through email.

SECTION 11

Marketing Communications

Customers may receive service-related messages regarding purchases, payments, shipments, returns, and account activities when necessary.

If promotional communications are available, customers may unsubscribe using the provided options or by contacting customer support.

SECTION 12

Information Security

qunyade™ applies reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Although we work to maintain secure systems, no online transmission or storage method can guarantee absolute security.

SECTION 13

Children’s Privacy

qunyade™ is designed for general consumer shopping purposes and is not intended to knowingly collect personal information from children.

If you believe that personal information from a child has been provided improperly, please contact us so the situation can be reviewed.

SECTION 14

International Processing

Because online services may involve global technology providers and business partners, personal information may be processed in locations different from where customers access our website.

Such processing is handled according to applicable privacy requirements and appropriate safeguards.

SECTION 15

Third-Party Services & Links

Our website may include connections to third-party services, applications, or platforms.

These external services operate under their own privacy policies and terms. We recommend reviewing their policies before providing personal information.

SECTION 16

Changes to This Policy

qunyade™ may update this Privacy Policy when business practices, technologies, services, or legal requirements change.

The latest version will always be displayed on this page with the updated revision date where applicable.

Have a privacy question?

Contact qunyade™ customer support for privacy-related requests or questions. Our team will assist you during available service hours.

Contact Support