After payment confirmation and necessary order verification, orders are prepared for shipment within normal processing time.

During holidays, promotional campaigns, or periods of increased demand, preparation time may require additional business days.

Processing time and carrier delivery time are calculated separately.

Delivery estimates depend on destination, available shipping methods, and carrier conditions.

For most supported United States destinations, estimated delivery generally requires approximately 10–15 business days after dispatch.

Delivery estimates are approximate and may be affected by weather, carrier delays, customs procedures, or other circumstances outside our control.

Available shipping methods and applicable charges are calculated according to your destination and displayed during checkout.

Before completing payment, customers can review the final order amount including applicable shipping costs.

Orders may be fulfilled through available warehouses, logistics partners, or designated shipping facilities depending on product availability and destination requirements.

Items from the same order may occasionally be shipped separately. If multiple packages are used, each shipment may include its own tracking information.

Once your order has been dispatched, tracking details will normally be sent to the email address provided during checkout.

Please allow some time for carrier systems to update after shipment information becomes available.

• Tracking availability may vary depending on the shipping method selected.
• Carrier updates may temporarily pause while packages move between facilities.

Please carefully review your delivery information before submitting an order.

If an address mistake is discovered, contact our support team as soon as possible at: service@qunyade.com

We will attempt to assist with corrections before order fulfillment begins. Once an order has entered the shipping process, changes may no longer be possible.

Delivery availability depends on destination, carrier coverage, and current shipping services.

If a location cannot be supported during checkout, the available shipping options may not appear for that address.

Temporary gaps in tracking updates may occur while a package is transferred between carriers or logistics facilities.

If tracking information has not changed for an extended period, please contact our customer support team with your order details so we can review the shipment status.

If a shipment is confirmed lost during transit, please contact us with your order number and relevant delivery information.

After reviewing the shipment status, we will provide an appropriate solution, which may include replacement, reshipment, or another available resolution.

If tracking shows your package as delivered but you cannot locate it, please first check nearby areas, household members, building reception areas, or contact your local carrier.

If the package remains unavailable, please contact qunyade™ customer support for further assistance.

If your order arrives damaged, incomplete, or different from the purchased product, please contact us as soon as possible.

To help us review the issue, please provide:

• Order number
• Description of the problem
• Clear photos showing the product and packaging condition

After verification, we will provide an appropriate solution according to the specific situation.