Return & Refund Policy
Return & Refund Policy
qunyade™ Business Information
Brand Name: qunyade™
Website: qunyade.com
Company Name: Dongguan Yinna Technology Co., Ltd.
Legal Representative: Guo Lingyin
Address: Room 101, No. 22 Shebei 2nd Road, Huangjiang Town, Dongguan City, Guangdong Province
Unified Social Credit Code: 91441900MAKCELUD5L
Email: service@qunyade.com
Customer Support Phone: +86 15794979071
Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
Return & Refund Policy
This policy explains how qunyade™ handles return requests, product concerns, exchanges, and approved refunds for purchases made through our online store.
Our goal is to provide a clear and reliable after-sales experience while ensuring every request is reviewed fairly.
01
Return Window
Eligible products may be requested for return within 30 calendar days after confirmed delivery.
Customers should contact qunyade™ before sending any item back. Returns submitted without prior approval may not be processed correctly.
Return eligibility depends on product condition and the requirements described in this policy.
02
Starting a Return Request
Before returning a product, please contact our customer support team at:
service@qunyade.com
Please include:
- Your order number
- The product name or description
- The reason for the return
- Photos or videos if applicable
- Packaging information when the issue involves damage
Our support team will review the request and provide return instructions when approved.
03
Return Eligibility
Returned products should generally meet the following requirements:
- Unused and in original condition
- Complete with included accessories and components
- Not intentionally damaged or modified
- Returned with original packaging where possible
Opening packaging does not automatically make a product ineligible if the item remains complete and suitable for return.
04
Product Condition & Variations
qunyade™ creates practical kitchen products that may include different materials, finishes, textures, or handmade details.
If a return request is based on personal preference, style choice, or appearance expectations, it will be reviewed according to standard return conditions.
05
Return Authorization
Customers must receive approval from qunyade™ before sending products back.
Do not send merchandise to company addresses or other locations unless specifically instructed by customer support.
Unauthorized returns may experience delays or may not be eligible for processing.
06
Non-Returnable Items
Certain products may not qualify for return due to product condition, customization, safety considerations, or other reasonable limitations.
- Customized or personalized products
- Items marked as final sale
- Products damaged after delivery due to improper use
- Items missing important parts or accessories
07
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from your order, contact qunyade™ within 7 calendar days after delivery.
Please provide your order number together with clear photos or videos showing the issue.
Return Shipping Costs
For returns caused by personal preference, incorrect selection, or changes of mind, the customer is generally responsible for the return shipping expenses.
If the issue is confirmed to be caused by a product defect, incorrect shipment, missing items, or damage during delivery, qunyade™ will review the situation and provide an appropriate solution.
Approved returns caused by our responsibility will not require additional handling fees.
Returning the Package
Once your return request has been approved, customer support will provide the necessary return instructions.
Please use a reliable shipping method with tracking information and keep your shipping receipt until the return process has been completed.
Packages sent without authorization or to an unapproved address may not be accepted for processing.
Inspection & Refund Timing
After the returned product arrives at our designated inspection location, our team will review its condition and verify that it meets the return requirements.
Once approved, refunds are generally processed within 5–10 business days.
Your payment provider may require additional time before the refunded amount appears in your account.
Refund Method
Approved refunds will normally be issued back to the original payment method used when placing the order.
If the original payment method is unavailable, our customer support team may assist with an alternative solution where applicable.
Refund decisions are based on order details, product condition, and the outcome of the review process.
Exchanges
Exchange requests depend on current inventory availability and product condition.
Minor differences in product appearance, texture, finish, or material details may occur due to manufacturing characteristics and are not automatically considered defects.
If an exchange cannot be completed, customers may be guided through an approved return and repurchase process.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
qunyade™ will make reasonable efforts to stop an order before processing begins. However, cancellation cannot always be guaranteed after fulfillment preparation, packaging, or shipment has started.
Orders successfully cancelled before processing will not be charged a cancellation fee.
Consumer Rights
This Return & Refund Policy explains our standard procedures for handling returns, refunds, and order-related concerns.
Nothing in this policy is intended to limit any consumer rights or protections that may apply under applicable laws and regulations.
Need help with a return?
Contact qunyade™ customer support with your order information. Our team will review your request and provide assistance.
Contact Customer Support